Reference

Terms and Conditions That Govern Your mombit Account

These terms set out the rules between you and mombit when you open an account, make deposits through bKash, Nagad, or Rocket, and access the lobby.

Account eligibility appliesbKash, Nagad, Rocket coveredBangladesh-region accessSubject to local law
mombit Terms and Conditions That Govern Your mombit Account
HOW WE HANDLE YOUR ACCOUNT

Account Security and Your Rights Under These Terms

We take the security of your account and the accuracy of these terms seriously. Here is how we handle the key areas that affect you directly.

Account Security

Your account is protected by OTP verification on login. If you suspect unauthorised access, contact support immediately and we will freeze the account pending your identity check.

Data Handling

We collect only the information needed to verify your account and process payments through bKash, Nagad, or Rocket. We do not sell your data to third parties.

Term Changes and Notice

When these terms change, we notify you via your registered email or in-account message before the new version takes effect. You can request a copy of the current terms at any time.

Requesting Account Changes

To update your registered mobile number, payment method, or account details, submit a request through live chat or email with your identity verification documents ready.

TERMS CONTACT PATHS

Reach Us About These Terms

If a clause in these terms is unclear, or you need to raise a dispute about your account or a transaction made via bKash, Nagad, or Rocket, use one of the contact paths below. We aim to respond to terms-related queries within one business day. Availability depends on the channel you choose.

Team online

Live Chat

Open the chat widget from your account dashboard to raise a terms or account query directly with our support team during operating hours.

Email Support

Send a detailed message to our support address for written records of your terms query, account dispute, or withdrawal verification question.

Help Centre

Our help centre carries written answers to common terms questions, including account eligibility, payment rules, and how to request account changes.

Common Questions About These Terms

These are the questions we hear most often about how our terms work, what your rights are, and how account and payment rules apply to you.

These terms apply to anyone who opens an account with us. Access and eligibility depend on your local law and the region you are in — if local law restricts access, these terms do not override that.

No. We notify you before any change takes effect, via your registered contact. Continued use of your account after the effective date means you accept the updated terms.

Contact support through live chat or email with your transaction reference. We will review the payment record against our system logs and respond within one business day.

No. These terms permit one account per person. Duplicate accounts may be suspended pending review, and any balance held in a duplicate account will be subject to verification before release.

Send a data request through our email support channel. We will provide the information we hold on your account in line with applicable data rules for your region.

If any clause is found unenforceable under local law, that clause does not apply to you. The rest of the terms remain in force and govern your account as written.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.