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How mombit Handles Your Personal Data

This Privacy Policy explains what data we collect when you use your mombit account, how we use it, and what rights you hold over it. Access and use of this platform depends on your local law and eligible regions.

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mombit How mombit Handles Your Personal Data
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply encryption, access controls, and session monitoring to protect the data tied to your account. Here is how each area works in practice.

Cookies and Session Tracking

We use session cookies to keep you logged in on mobile and remember your lobby state. You can manage cookie preferences through your browser settings, though some features require session cookies to function.

Account Security Measures

Login attempts trigger OTP verification to your registered number. Repeated failed attempts lock the session automatically. You can review active sessions and log out remotely from your account security settings.

Data Retention and Deletion

We retain account and transaction data for as long as required by applicable law in your jurisdiction. Once that period ends, data is deleted or anonymised. You may request early deletion where local law permits.

Who to Contact for Changes

To update incorrect personal data or withdraw consent for marketing communications, contact support via live chat or the privacy request form in your account. We action verified requests promptly.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access, correct, or request deletion of your personal data, our support team handles privacy requests directly. Raise your request through any of the channels below and we will respond within the timeframe required by applicable law in your region.

Team online

Live Chat

Open the chat widget inside your account dashboard to submit a privacy or data request. Our team picks up requests during support hours.

Email Support

Send your data access or deletion request to our support email address listed in the account help section. Include your registered account details.

Account Help Centre

The Help Centre inside your mombit account has a dedicated privacy request form. Fill it in and we log your request with a reference number.

Common Questions About Your Privacy

These are the questions we hear most often about how your data is handled on mombit. If your question is not here, reach us through the support channels above.

We collect your name, email, date of birth, contact number, and the payment method details you use — such as your bKash or Nagad registered number — to operate your account.

Yes. Submit a data access request through the privacy form in your account Help Centre or via live chat. We will compile and send your data within the timeframe required by applicable law.

Use the privacy request form inside your account or contact support by email. We process verified deletion requests in line with our retention obligations and local legal requirements.

Only with the payment processor needed to complete your transaction — for example, bKash, Nagad, or Rocket. We share the minimum data required and do not sell your information to advertisers.

Session cookies keep you logged in and preserve your lobby state as you move between pages on your phone. You can adjust cookie settings in your browser, though this may affect how some features work.

Your use of this platform and the data rights available to you depend on applicable local law and eligible regions. We recommend reviewing the policy alongside the laws that apply in your location.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.