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Terms That Govern Your Account on mombit

Your use of mombit — including deposits via bKash, Nagad, or Rocket, account access, and any game activity — is subject to the legal terms set out here. Access and eligibility depend on your local law and the regions we currently support.

Account TermsEligibility by RegionPayment ConditionsPolicy UpdatesContact Rights
mombit Terms That Govern Your Account on mombit
ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account Access

Security and data handling are built into how mombit operates, not added as an afterthought. Your account credentials are stored using industry-standard encryption, and login sessions require OTP verification to your registered mobile number before access is granted. We retain account and transaction data for the period required by our operational and legal obligations, after which it is deleted or anonymised. You can request a copy of the data we hold on your account, ask us to correct inaccurate records, or request closure — all through the account settings page or via our support team.

OTP Login Verification

Every login triggers a one-time code to your registered number, so no one else can access your account even with your password.

Data Retention Policy

We keep your account and transaction records for the period our legal obligations require, then delete or anonymise them.

Cookie Use

We use session and analytics cookies to keep your lobby state and improve performance; you can manage cookie preferences from the site footer.

Data Request Rights

You can request access to, correction of, or deletion of your personal data at any time through account settings or by contacting support.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about your rights under these terms, want to request a change to your account data, or need to raise a formal concern, our support team handles policy-related queries through the channels below. For account-specific issues — including wallet disputes involving bKash or Nagad — live chat gets you to the right team without delay.

Live Chat Open the chat widget from any page in your account to raise a policy or account query directly with our support team.
Email Support Send detailed legal or account queries to our support address; we respond to policy matters in writing for your records.
Account Settings Data correction and account closure requests can be initiated directly from the settings section inside your logged-in account.

Common Questions About Your Rights and Our Terms

These are the questions we hear most often about how our legal terms work, what your rights are, and how to act on them.

Access depends on your local law and the regions mombit currently supports. If your jurisdiction restricts this activity, those rules apply to you. Check your local regulations before opening an account.

Log into your account, go to account settings, and submit a data access request. You can also contact support by email and we will respond in writing with the details we hold.

Your wallet balance remains withdrawable during the account closure process. Initiate a withdrawal to your bKash or Nagad account before confirming closure, and the funds will be released through the normal verification path.

We notify you through your registered account when a material change is made. Continuing to use the platform after that notification means you accept the revised terms.

Yes. Go to account settings to update basic details, or contact support for corrections that require manual review. We handle data correction requests in writing so you have a record.

We retain records for the period our legal and operational obligations require. After that period, data is deleted or anonymised. You can ask about the specific retention period for your account via support.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.